What if my customer’s phone is dead?
A manager can add the stamp without a code, with a reason recorded against it. It is
deliberately a manager’s action rather than anyone’s, and it is capped.
A customer says eight stamps, the app says five. Who do I believe?
The record, and you can be shown it. Every stamp carries the staff member, the till and
the time it was issued, and nothing is edited afterwards — corrections are written as
their own entries. You will be able to see exactly what happened rather than argue about it.
What happens when my internet goes down?
Your staff keep stamping. The queue doesn’t stop when the Wi-Fi does; entries sync
when the connection comes back.
Where is my customers’ data?
In Qatar. The database is in Doha. The one exception is the email we send to verify an
address, which is processed in Ireland, and it is named in our privacy notice rather than
buried.
What do I need to buy?
Nothing. It runs on a phone or tablet your staff already carry. There is no card reader,
no terminal and no integration with your till.